The Government is expanding home care to help Australians remain living at home for as long as possible, by introducing more choice and flexibility through Consumer Directed Care (CDC).
The concept of CDC is to enhance autonomy whilst giving individuals control over the care they receive, how care is delivered and who delivers it.
Unfortunately, the system of CDC was really complicated and whilst providers are all talking consumer choice, none are making it for consumers to navigate all the options available.
We wanted to differentiate BaptistCare by delivering on their brand promise through a system that would support their CDC offering.
We wanted to empower BaptistCare’s current and future clients to choose how to transform their everyday lives and because every client is unique we knew that they’d require a unique solution. So we’ve developed a new approach to putting them firmly in control of their care based on the principals of choice, clarity, and control.
Introducing YouChoose from BaptistCare, it’s care as individual as You.
We started by rolling out YouChoose first in print and trialling with existing clients. Then moving to a responsive online app that allows consumers to completely customise their own home care package.
This flexible approach extends to how they can fund the care they receive, be that self-funded services or subsidised care from the Australian Government. YouChoose helps clients make informed decisions about their care. The feedback from the online app allows us to constantly develop new care packages based on actually consumer selections. YouChoose puts the choice, clarity, and Control back into consumers hands and delivers on BaptistCare’s promise of Care you can trust.
We’ve launched the app in Canberra at the Retirement lifestyle & travel expo this year and have raised awareness via direct mail, tactical outdoor, radio and placement in doctors surgeries through NSW.